Terms of Sale & Store Policies

Effective date: 9/20/2026
Customer support: contact@nuvaultwholesale.com
Location: Tampa, Florida

Terms of Sale

These terms apply to purchases from NuVault. Please review the product description and these policies before placing an order.

Products and weight. NuVault sells bulk pre-owned clothing for resale. Our 100 lb men’s and women’s clothing bundles contain 100 lbs of clothing, excluding shipping materials. Bundles are sold by weight, not item count. The number of items varies based on garment type and weight. These bundles do not include children’s clothing.

Inventory mix. Brands, sizes, styles, seasons, and the proportion of men’s and women’s clothing vary between orders. Specific items or assortments are included only when expressly promised in the listing.

Pre-owned condition. Clothing may show normal signs of prior use, including fading, pilling, wrinkles, or minor imperfections. Items may require washing, steaming, or other preparation before resale. Do not assume items are freshly laundered or ready to list unless the product description expressly states otherwise. These disclosures do not excuse merchandise that materially differs from the advertised condition.

Resale estimates. Any stated resale values, including the estimated $10–$20 eBay resale range, are estimates rather than guarantees for individual items or an entire bundle. Actual results depend on condition, demand, selling platform, pricing, fees, and other factors. NuVault does not guarantee sales, profit, or a particular return on investment.

Payment and pricing. Full payment is required before shipment. Applicable shipping charges and taxes are disclosed before purchase. If an order cannot be fulfilled or contains a material pricing error, we will contact you before proceeding. If we cancel your order, we will refund the amount paid for the canceled order.

Applicable rules. These terms are governed by Florida law, subject to any mandatory protections applicable to the buyer. Nothing in these policies limits rights or remedies that cannot legally be waived. Purchases made through a marketplace are also subject to that marketplace’s applicable rules and buyer protections.

Policy updates. Updates apply to future purchases. The policies presented at the time of purchase apply to that order.

Sample Photo Disclosure

Unless a listing explicitly states “actual items pictured,” photos and videos show examples of inventory and do not show the exact items you will receive.

Sample images illustrate the general type of clothing offered. They do not guarantee particular brands, sizes, styles, colors, quantities, or resale values. Your order must still match the written product description.

Returns, Refunds & Claims

All sales are final. NuVault does not accept discretionary returns or exchanges, or provide refunds for change of mind, personal preferences, dissatisfaction with an accurately described assortment, or resale performance.

This policy does not exclude remedies required by law or applicable marketplace rules, including for non-delivery, shortages, incorrect orders, or merchandise that materially differs from its description.

Reporting an issue. Please contact [Support email] promptly, preferably within seven calendar days after delivery of the affected package. This requested reporting period does not shorten any legal or marketplace deadline.

Include:

• Your name and order number.
• A description of the issue.
• Clear photos of affected items, packaging, and shipping labels.
• For a weight shortage, the clothing-only weight of all received packages and available scale photos.

An unboxing video may help us review a claim but is not required. Keep relevant items and packaging while the claim is being reviewed, where reasonably possible.

Claim resolution. We will review the order description and available evidence. Depending on the issue and applicable requirements, a resolution may include replacement merchandise, fulfillment of missing weight, or an appropriate partial or full refund. Store credit will only be substituted for a refund with your agreement.

Do not send merchandise back without contacting us for instructions. If a return is needed to correct a verified NuVault error, we will provide return instructions and cover reasonable return shipping costs.

Refunds will be issued to the original payment method unless otherwise agreed or required. Bank and payment-provider posting times vary.

Shipping & Delivery

Shipping origin. Orders ship from Tampa, Florida, to the destinations offered at checkout.

Processing time. Orders normally ship within [number] business days after payment clears. Business days exclude weekends and public holidays. Any different timeframe stated in your listing or order confirmation applies to that order.

Shipping charges. Shipping is additional unless the listing explicitly includes it. Applicable charges are shown before purchase.

Boxes and bales. Orders may ship in multiple boxes instead of a single bale. A 100 lb bundle will contain a total of 100 lbs of clothing across all packages, excluding packaging. Packages may arrive on different days.

Tracking and transit. Tracking information will be provided when available. Carrier delivery estimates are estimates unless delivery by a specific date is expressly guaranteed.

Shipment delays. If we cannot ship within the promised timeframe, we will notify you, provide an updated estimate, and offer the option to agree to the delay or cancel for a prompt refund of the unshipped merchandise and associated charges. We will obtain consent where required by law.

Shipping addresses. Please provide a complete and accurate address. Contact us immediately if a correction is needed. Changes may not be possible after shipment. Additional shipping costs caused by an incorrect buyer-provided address will be disclosed before reshipment.

Missing or damaged packages. Contact [Support email] promptly if a package is missing or arrives damaged. Retain available packaging and photos so we can investigate with the carrier. A carrier investigation does not eliminate your rights under applicable law or marketplace rules.

Cancellations

Contact us immediately to request cancellation. Cancellation requests are not guaranteed once processing begins, except where required by law or applicable marketplace rules. If we confirm cancellation before shipment, we will refund the canceled order.